![]() ![]() Be prepared to answer security questions and provide proof of ownership. As a last resort if account recovery fails, contact Epic Games customer service for manual review and account access.Use account recovery options to verify your identity and regain access if codes are completely unavailable.Carefully check all devices and cloud storage to make sure you didn’t misplace any backup codes.If you accidentally lose access to your authenticator app or backup codes, try these troubleshooting tips: Disable 2FA before selling or disposing of an old phone to avoid potential account lockouts.If your phone is lost/stolen/broken, use a backup code to access your Epic account on a new device and set up the authenticator app again.Periodically check that your backup codes are still accessible and legible.If you get a new phone, remember to install your authenticator app again and set up the Epic Games integration on the new device.Do not share your authenticator codes with anyone, just like you wouldn’t share your password.Only download authenticator apps from official app stores like Apple App Store or Google Play Store.To get the most security and avoid issues with two-factor authentication, keep these tips in mind: As long as you have access to your phone and backup codes, you don’t need to worry about getting unexpectedly locked out though. Once setup is complete, you will need to enter your password + an authenticator code every time you login to Fortnite on a new device. Without these, you could get permanently locked out of your account. Copy these somewhere safe like a secure password manager. Save backup codes: Epic will generate 10 backup codes you can use to access your account if you ever lose access to your phone or 2FA app.Type this number into the website and click Confirm. Open the app on your phone, and it will show you a 6-digit number that refreshes every 30 seconds. Enter in authenticator app: You will then be asked to enter in a code generated by your authenticator app.Enable two-factor authentication: Under “Password & Security”, click the “Two-Factor Authentication” tab.Click on your profile picture at the top right and choose “Settings”. ![]()
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